5777 port Privacy Policy

Welcome to 5777 port. This privacy policy ("Policy") explains how we — the entity operating 5777 port — collect, store, process, and protect your personal information while you use our platform. By using the site or creating an account, you are considered to have agreed to the terms of this policy. To understand the full terms of using our services, please read the Terms and Conditions page.

This policy applies to: all registered members, visitors, and anyone who uses our customer support services. If you have any questions, contact us via 24/7 live chat or email.

1.1 Registration and identity information

When you open an account at 5777 port, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Banking and payment information such as bKash, Nagad, or Rocket number

1.2 Automatically collected information

When you visit the site or use the app, certain information is recorded automatically:

• IP address and device type (Android, iOS, or browser)
• Operating system and browser version
• Date, time, and page history of site visits
• Cookies and session tokens (details in section 7)
• Referral source — which channel you came from to reach the site

1.3 Transaction information

During a deposit or withdrawal, we record the transaction amount, method, date, and status. This information is used to maintain account security and detect potential fraud.

1.4 Communication information

If you contact us via live chat or email, that conversation may be stored for the purpose of improving service quality.

5777 port uses collected information only for the purposes listed below:

1. Account management: completing registration, verifying identity, and securing your account.
2. Payment processing: successfully completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Service improvement: analyzing platform performance and improving the user experience.
4. Security and fraud prevention: detecting unusual transactions and blocking unauthorized access.
5. Promotional communication: notifying you about bonuses, offers, or important updates — you can opt out at any time.
6. Responsible gaming: monitoring gameplay patterns to identify any risky behavior early.
7. Legal compliance: keeping records required by applicable law.

We never use your information for any purpose beyond those listed above.

5777 port never sells or leases your personal information to third parties. However, information may be shared in a limited number of situations:

3.1 Service provider partners

We engage trusted third parties to handle payment gateways, technology services, and customer support operations. These parties receive only the information necessary for their specific task and operate under our strict confidentiality agreements.

3.2 Legal requirements

Information may be disclosed in response to a court order, a lawful request from an investigative authority, or a requirement under applicable law. In such cases, we always provide only the minimum information necessary.

3.3 Business restructuring

In the event of a business merger or acquisition, your information may be transferred to the new entity, with equivalent protections under this policy maintained.

We apply industry-leading technical measures to keep your information secure:

• SSL encryption: all connections on the site are encrypted using SSL/TLS.
• Password hashing: your password is never stored in plain readable form — strong hashing algorithms are used.
• Access controls: only authorized personnel can access personal data, and every access is logged.
• Regular security reviews: our systems undergo regular security testing.
• Data backup: information is backed up on secure servers.

Please note that no transmission of information over the internet is 100% secure. Use a strong password to protect your account and never share your OTP with anyone.

5777 port retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be kept for a specified period due to legal obligations.

Transaction records, identity verification documents, and compliance-related information are retained for the period required by applicable law. After that period, information is securely deleted or anonymized.

As a user of our platform, you have the following rights:

6.1 Right to access information

You can log in to your account at any time to view stored information. For additional information, contact customer support.

6.2 Right to correct information

If there is any error in your personal information, notify our support team for correction. They will make the correction promptly after verification.

6.3 Right to opt out of promotional communications

You can stop receiving promotional emails or messages at any time. Use your account settings or support channels to do so.

6.4 Right to close account

You can permanently close your account at any time. However, some information will be retained for a specified period for legal reasons. The Responsible Gaming page has full details on setting play limits and self-exclusion options.

5777 port uses cookies and similar technologies to improve platform functionality and personalize your experience.

7.1 Essential cookies

These are necessary for the core operation of the site — such as maintaining login sessions, security tokens, and storing language preferences. The site does not function properly without these cookies.

7.2 Analytics cookies

We collect analytics data to monitor site usage and analyze performance. This includes which pages are visited most and average time spent.

7.3 Cookie controls

You can delete or disable cookies from your browser settings. However, disabling essential cookies will prevent you from using some features of the site.

5777 port is strictly prohibited for anyone under 21 years of age. We do not knowingly collect information from minors. Age verification is mandatory during account registration.

If we learn that someone under 21 has created an account, that account and all associated information will be deleted immediately.

Our servers and service providers may be located in various countries. When transferring data, we ensure that the data protection standards of the destination country are equivalent to those in this policy.

For any international transfer, we put contractual safeguards in place so that your information receives equal protection wherever it is held.

5777 port reserves the right to update this privacy policy as needed. For significant changes, we will notify you in advance via your registered email or a site notification.

Continued use of the site after an update will be taken as your acceptance of the new policy. We therefore recommend checking this page regularly. You can also read the Frequently Asked Questions (FAQ) page for more details on all terms of service.

For any questions, concerns, or requests regarding your information under this privacy policy, please contact us. Our team provides support in both Bengali and English.